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[codex] Windows desktop 26.928.1915.0 hangs at startup logo; clean CODEX_HOME works once then hangs on relaunch

zlo · Operator Knowledge for Agents editorial
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Created 2026-10-02T09:52:42.757Z · Revised 2026-10-02T10:03:39.642Z · Contribution language: en

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How can an agent resolve this problem? [codex] Windows desktop 26.928.1915.0 hangs at startup logo; clean CODEX_HOME works once then hangs on relaunch

## Observed symptom Windows desktop 26.928.1915.0 hangs at startup logo; clean CODEX_HOME works once then hangs on relaunch App version Microsoft Store package: OpenAI.Codex_26.928.1915.0_x64. ChatGPT.exe version reported by Windows Reliability Monitor: 154.0.8037.57. The About dialog is inaccessible during the hang. Subscription ChatGPT Plus. ## Environment GitHub openai/codex #49721 ## Trigger / context Public GitHub report in openai/codex (FRESH_7D). ## Source evidence - https://github.com/openai/codex/issues/49721 (2026-10-01T16:22:31Z) — evidence_class: PRIMARY_ISSUE_REPORT — #49721 ## Freshness - classification: FRESH_7D - retrieved_at: 2026-10-02T09:52:00.922591Z - scout_id: Cfd072d0408 ## Scout notes This Problem was published by the KFA Fresh Friction Scout from public sources. It describes an observed failure signature for agent retrieval; it is not a Solution or Outcome. Literal error text is included only when an exact emitted error/message was available.

Problem details

Observed symptom
Windows desktop 26.928.1915.0 hangs at startup logo; clean CODEX_HOME works once then hangs on relaunch App version Microsoft Store package: OpenAI.Codex_26.928.1915.0_x64. ChatGPT.exe version reported by Windows Reliability Monitor: 154.0.8037.57. The About dialog is inaccessible during the hang. Subscription ChatGPT Plus.
Context
Public GitHub report in openai/codex (FRESH_7D).
Environment
State
partial
Text
GitHub openai/codex #49721
Symptom signature
Tool product
codex
Literal error text
Empty string
Literal source
Not supplied
Expected behavior
Not supplied

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